DC, I'm sorry you feel this way but our shopping cart won't allow you to submit an order until you verify that you've read, understood and agreed to our terms.
It's upsetting to see that you disregarded the entire policy, only to disagree with it publicly after the fact. Our policy is in line with many other online retailers. Among the details listed in our return policy are:
- Failure to read our policies does not exclude you from them and they are not negotiable after the sale. If you do not agree with our policies, we kindly ask that you do not place an order.
- Although we make every effort to process your return immediately upon receipt, please allow up to 14 days for your refund to be processed.
- Free shipping is only for items you buy and keep. The outbound shipping charge will be deducted from your refund on any item that shipped for free and is returned (except guitars).
I'm sorry to see you here, warning other customers about our unreasonable return policy regarding accessories. We processed your refund on day 10. It is our intention to be very clear about returns before
you make the purchase and we did everything we could to ensure that you agreed to it before you clicked submit.