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Customers helping customers : Guitar Purchases : D28 Good price, just don't buy accessories with guitar
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D28 Good price, just don't buy accessories with guitar
   

DC
Posted: 10 August 2015 - 02:10 PM
I got a good deal (%40 off MSRP) on D28. Nice guitar.

However I'd like to warn anyone that wants to buy accessories with the guitar purchase.

I bought couple of different bridge pins. Thinking that shipping with a guitar, the cost to Maury should be negligible and I could return the ones I don't like.

When I retuned unwanted accessories - new condition since I only tried it once. The return process was slow (waited 2 weeks and had to send a second email notice). The refund subtracted $7 USPS shipping charge.

What would be the cost of original shipping with or without 6 bridge pins? I don't think it cost $7 more to add the bridge pins to the package... Yet Maury cites his return policy:

Free shipping is only for items you buy and keep. The outbound shipping charge will be deducted from your refund on any item that shipped for free and is returned (except guitars).

Of course $7 is nothing compared to $2000 guitar. But it definitely left a sour taste in my mouth and I don't think I would shop here again.

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TL;DR: Don't buy accessories from here. The return policy is unreasonable.
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Maury
Posted: 10 August 2015 - 04:10 PM
DC, I'm sorry you feel this way but our shopping cart won't allow you to submit an order until you verify that you've read, understood and agreed to our terms.
It's upsetting to see that you disregarded the entire policy, only to disagree with it publicly after the fact. Our policy is in line with many other online retailers. Among the details listed in our return policy are:
  • Failure to read our policies does not exclude you from them and they are not negotiable after the sale. If you do not agree with our policies, we kindly ask that you do not place an order.
  • Although we make every effort to process your return immediately upon receipt, please allow up to 14 days for your refund to be processed.
  • Free shipping is only for items you buy and keep. The outbound shipping charge will be deducted from your refund on any item that shipped for free and is returned (except guitars).
I'm sorry to see you here, warning other customers about our unreasonable return policy regarding accessories. We processed your refund on day 10. It is our intention to be very clear about returns before you make the purchase and we did everything we could to ensure that you agreed to it before you clicked submit.
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Customers helping customers : Guitar Purchases : D28 Good price, just don't buy accessories with guitar

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